Managing The Customer Experience: How to Maximize the Lifetime Value of Your Most Precious Asset is Avaya’s 2013 Guidebook to the techniques and the technologies that can boost your customers' satisfaction—and your bottom line.
This 200-page book is aimed at any business person who cares about making their customers happier. The Guidebook features in-depth analysis and commentary from industry experts on how you and your organization can gain and keep a competitive edge.
Topics include: How to Benchmark Your Contact Center's Effectiveness. What Customers Hate About Contact Centers (And How to Avoid That). The Role of Customer Experience Officers (CXOs) in Your Company. The ROI of Big Data and Speech Analytics. And more!